Hi @ryandriven
Thank you for the response.
We apologize for any inconvenience, but please note that this forum operates on a best-effort basis, and we are required to follow the necessary steps in line with our guidelines. Unfortunately, we do not have escalation policies for Forum Lennar support.
To proceed further, could you kindly provide a photo showing the light status of the affected Access Point with the cable connection?
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
That is not acceptable. There has to be a better way than this. Why did Ruckus discontinue support for Lennar buyers like this? Your AP has failed and you are making it MISERABLE to get fixed.
The image you requested is attached.
Hi @ryandriven
Greetings!!!
Thank you for the response and the information.
Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. This is the only ONE access point that isn’t working with a Red PWR LED on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
