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R510 access points not receiving power, both lights are green and other ports are active

New Contributor

After a power outage my two APs (R150)went off line. Reset the Ruckus ICX7150 and have both green lights. There is activity on all devices plugged in except for the two APs. I used a 12v power adapter to the AP and it is operating. There is a green light at the Ruckus port when doing this. Unplug the 12v adapter and the port goes dark again. How do I get the Ruckus to power the APs.



Hi @Oscar 


Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

As per the case description, I understand that your RUCKUS Access Points are not powering up.

If you have green PWR and SYST lights on the RUCKUS ICX-7150-C12P Switch. The ports of the Switch may gone into a disabled state. Could you please unplug the Access Points ethernet cable from the Switch ports and plug it into any other 1 in-12 ports as shown in the below screenshot? Then check if they power up.

If that doesn’t work, please refer to the below RUCKUS self-help guide to troubleshoot this issue.

Please check and let me know if that works. 

Thank you again for your patience and understanding.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.