cancel
Showing results for 
Search instead for 
Did you mean: 

R510 Not powering on

NickM0511
New Contributor

Good Morning -

I have having an issue with my R510 Access Point in my Lennar home.

The master AP is working normally, but the secondary AP is not powering on at all.

I have tried to disconnect it, but no matter what I do, there is no power light even coming up.

I believe this needs to be replaced.

11 REPLIES 11

I've tried to connect it with a brand new ethernet cable and no lights at all.

Could that poe port be bad?

Hi @NickM0511 

Greetings!!!

 

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

 

Could you please let us know the answers to the below queries to assist you better?

 

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)



Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.




Could you please check the link below and confirm that the setup you have is the correct one?

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Kind regards,

Sofia Gätjens