R510 Member AP Solid Red PWR After Failed Firmware Update – Request RMA

[Jim43]

Hello, my member AP is stuck on solid red. I have unplugged the PoE for 5 minutes, pushed the reset button until the lights blinked (about 30 seconds), and also tried changing the output port on the switch and restarting the switch. I also tried plugging the unit into the wall. Sometimes it will have a green light on the power light and a lashing CTL for a bit, but it always reverts back to a solid red light. Can I be sent a new unit, or is there something else I can do?

[Imran_ruckus]

Hi @Jim43 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that one of your RUCKUS Access Points is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

We kindly request that you connect your RUCKUS R510 Access Points (APs) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the RUCKUS Access Point being connected to a working outlet.

2. Simultaneously, display the light status on the Access Point.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Jim43 · Accepted solution]

I was able to force the update by downloading the file from your site, then uploading it through the web interface. It seems that the update was being caught up trying to go automatically from the master to the member. Everything seems to be working fine now. Thanks! 

[Imran_ruckus]

Hi @Jim43 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day and holidays ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support