R510 Dead After Hotwire ONT Upgrade

[mh1]

Last fall Hotwire replaced our ONT (Optical Network Terminal) here in Gran Paradiso and apparently disconnected the R510 unit we used for connected home features when they did this. They subsequently refused to go in and restore it as they said it was not their gear. How do I restore (I assume it is at least physically unplugged in their cable gear cabinet)?

[Imran_ruckus · Accepted solution]

Hi @mh1 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS R510 Access Point.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mh1 · Accepted solution]

I decided not to proceed further with this and instead shifted to a mesh router setup which is working great. It appears that Lennar also made this shift for new homes a year or two after ours was built. Restoration of our existing Ruckus WAP was taking too much.

[Imran_ruckus]

Hi @mh1 

Greetings!

Thank you for the response and the update.

I have shared some deatils on Private chat.

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mh1 

Greetings!

Thank you for the response and the update.

I have shared some deatils on Private chat.

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support