R510 Configuration

[waneugene]

My home is set up with three R510 access points that are wired to one ICX-7150 switch. The ICX switch was faulty and I just replaced it, but I am having issues getting the R510 access points working now.

I have an ATT router that is connected to my new switch via an ethernet cable, and I just followed the below post on how to reset the access points as I do not have access to the existing passwords:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-and-R51...

After resetting my first access point and setting desired SSID and password (no mesh), the lights indicate no routable IP address is detected (PWR flashing green, CTL steady green, all other lights off). Please advise on the next steps. My goal is to have all three access points using the same SSID and password for my devices throughout my home.

Thank you in advance for the help.

[Imran_ruckus]

Hi @waneugene 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are need assistance in setting up RUCKUS devices with the new Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an Ethernet cable from the router to a laptop/PC.
3. Please include a photo showing ALL the access points' light status.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @waneugene 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[waneugene]

Hi Imran,

All my access points are working correctly now. I didn't do any additional steps, so it seems it just needed some more time to set itself up.

Thank you.

[Imran_ruckus]

Hi @waneugene 

Thank you for the response and the update.

Great!!! Glad to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.