R510 Acess point not powering on

[this14linda]

ICX 7150-c12p: system an power light green

qty 2: R510 Access Point

We had a power outage last night and the r510 no longer have any lights coming on.

I rebooted the entire system: no change

Reset the r510 and nothing

Before concluding the access points are bad, I want to make sure there isn't more I could check.  Both going out at the same time makes me think they got fried.

[Imran_ruckus]

Hi @this14linda 

Thank you for the response and the update.

Please try to reset the Switch as described in the below VIDEO then try to IP scan once again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[this14linda]

Do you have any suggested repair services that deal with your equipment.  This is way out of my  expertise and I have already spent 6 hours on it.  Any direction you can point me would be greatly appreciated!

[Imran_ruckus]

Hi @this14linda

Thank you for the response.

Apologies for the inconvenience. This forum is on best best-effort support basis.

Regrettably, RUCKUS does not provide on-site technical support for Lennar Homes. We recommend attempting a hard reset of the switch as outlined in my previous message and rechecking the IP scan. Occasionally, after a reset, access points may also receive power.

Additionally, could you kindly confirm whether you have access to a Windows laptop?

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[this14linda]

I can confirm no access to anything windows.  The video said that if I do a reset, everthing will need to be reconfigured, I think that is way out of my comfort level.  

[Imran_ruckus]

Hi @this14linda 

Thank you for the response and the update.

Please note, there is no configuration required only need to reset the Switch using paper clip.

Please refer to the below guide and VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.