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R510 Access Point Dead

seanadam
New Contributor

‎04-01-2025 07:18 PM - edited ‎04-01-2025 07:22 PM

My access point was whirring all weekend. It has a red dot, and is showing offline in the app.

We paid an IT person (a lot) to take it off our ceiling. He confirmed it is dead. It is supposed to be under warranty.

I'm trying for the 7th time to make this post. I've been hung up on by Ruckus support multiple times.  Very concerning.

Please help and let me know what I need to do to process my warranty. 

Respectfully,

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