06-06-2023 07:36 PM
Called the support line and was told to open a post here. My APs will not power on after the power outage. The switch has power and the ATT router is working but the APs will not power on. Please advise on how to restore my APs.
06-06-2023 08:21 PM
This is what my unit looks like, power is not reaching the access points
06-07-2023 05:54 AM
Hi @what_ruckus83
Greetings of the day,
Thanks for your details provided.
To solve this issue please follow the below steps and let us know the result.
1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
2-Please try to press the reset button using a paper click or a small stick
Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
06-07-2023 03:02 PM
Hi, i have completed the reset and the lights are showing the same as the image above. The APs are still offline as well.
06-08-2023 06:12 AM
Hi @what_ruckus83
Thanks for your response.
If the resetting process does not work we need to try performing software recovery process.
Please follow the below link to perform software recovery process.
How to perform a Software recovery on an ICX7150 switch
Ruckus ICX Recovery Load boot code from boot monitor
https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s
Best regards,
Jayavidhya
Lennar Home Community