R320 will not power on after power outage

[what_ruckus83]

Called the support line and was told to open a post here. My APs will not power on after the power outage. The switch has power and the ATT router is working but the APs will not power on. Please advise on how to restore my APs.

[what_ruckus83]

icx-7150-c12p

This is what my unit looks like, power is not reaching the access points

[Jayavidhya]

Hi @what_ruckus83 

Greetings of the day,

Thanks for your details provided.

To solve this issue please follow the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[what_ruckus83]

Hi, i have completed the reset and the lights are showing the same as the image above. The APs are still offline as well.

[Jayavidhya]

Hi @what_ruckus83 

Thanks for your response.

If the resetting process does not work we need to try performing software recovery process.

Please follow the below link to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community