R150 AP stuck in boot mode

[InlineSix24]

POE Ethernet port light is green. PWR light on the front panel stays red after power cycling. Unleashed app shows the AP as offline. I have unplugged the POE and plugged it back in with no change. I have also tried holding the reset button for 45 seconds using a paper clip - PWR light continued to persist as red. I removed the AP and tried a different direct POE Ethernet cable with no success.

[Imran_ruckus · Accepted solution]

Hi  @InlineSix24 

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with No Power on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.