Problem with Ruckus Unleashed R510 access point

[Bothjmail2day]

I have a Lennar installed Ruckus unleashed r510 access point serial number 401802009552 in a new home built in 2019. Beginning yesterday the ruckus app is giving the message: Internet connection is down, even though we are able to connect to the internet and view web content through the home network created by the ruckus access point. This is causing our thermostat and a couple of other devices to not be controllable wirelessly. We need assistance with this as soon as possible. Thanks for any assistance/insight/suggestions anyone can give.