Power outages

[Chanteal_84]

I just had a power outage a few days ago and i called my internet provider and they let me know that it was the ruckus therefore i need help fixing the issues please

[Jayavidhya]

Hi @Chanteal_84 

Greetings of the day,

Please provide the detailed description of the issue.

1:Are the Access points getting power?

2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?

4: Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Best regards,

Jayavidhya

Lennar Home Community
 

[Chanteal_84]

 

[Chanteal_84]

 downstairs 

[Chanteal_84]

 Upstairs