Power outage no AP LED lights

[dsmith160]

Power outage no AP LED lights. Switch/Hub ICX 7150 C12P has LED's SYST orange & PWR LED green. No other LED's on. Status area no LED's lights on for STAT, SPD, ID or PoE. Don't know how long to press reset. No output coming from any of the ports, that I tried. Unplugged at outlet, letting the unit cool for 30 minutes, still nothing. AP shows no signs of getting power. No lights at all. Not able to open Unleashed Home on my cell phone. Asks for Configure.Me-XXXX my Wifi does not find or show file. Can't open Typical Install or Gateway Install or Manage Network. When I login I get message that says: Unable to reach Unleashed Network. Please make sure device is connected to the Unleashed Network, Yes or No.

[dsmith160]

Imran, ICX does not work, I don't see Com ports in my device manager. I connected all the cables, and it just doesn't work. No Com ports.

[dsmith160]

Morning Imran Sanadi, what would you like me to do next? I'm waiting for a reply from you. I replied to your email and copied it to this forum. Waiting to hear from you.

[Imran_ruckus]

Hi @dsmith160 

Greetings!!!

Thank you for the response.

Apologies for the delayed response.

Please help us with the PICTURES and VIDEO consisting of the following process mentioned below:

Single Video should consist of –

1. Showing Physical cables setup between the Switch and the Laptop.

2. Showing Device Manager COM port information.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dsmith160]

Imran, I  sent you the pictures in the new forum thread yesterday. You already have them. Please re check. I provided those pictures before you sent the email asking for me to try different computer. Which I also did. I tried 3 computers using windows 11. I sent picture of the device manager showing the ICX-7150 connection to the computers does not display COM ports 1 & 3.

Have you looked at my forum and email relies to you?

The new case is for a different ICX-7150. I shared that with you and you said to open a new case in the forum which I did. The serial number for this new case is FEK3845R01X. Check it against the RMA switch I sent back. They are not the same. 

You already have the pictures you're asking for you just need to read your email from me and the NEW case forum thread.

Dallas 

[Imran_ruckus]

Hi @dsmith160 

Greetings!!!

Thank you for the response.

Please note, this is a new post and as per our process, we need all the required information since we have approved RMA for another Switch you mentioned in the last post.

As mentioned in my previous post please share a clear VIDEO showing all the details we shared in the previous post.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.