Power outage caused ICX 7150 to get stuck in boot mode

[kenny23]

Power outage caused ICX 7150 to get stuck in boot mode

ive tried hard reset and software recovery and nothing works 

switch has power system light is amber no poe lights or signal coming out of any of the 12 ports

[pinky_ruckus]

Hi @kenny23 ,

Greetings!!!

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

AS you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall. 

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please feel free to reach out if you have any further concerns or queries. 

Thank you once again for your patience and cooperation.

Best regards

Pinky Rajendran
RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @kenny23 ,

Thank you for the response.

From the response you shared, I understand that you are still getting the ping not alive error message even after disabling the Windows firewall.

May I please know if you have performed the commands mentioned in the article after disabling the Windows firewall?

If yes, could you please let us know if you are getting stuck at any point.

Please share the screenshot of the error message so that we could assist you in a better way.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[kenny23]

hello, i have disabled the windows firewalls and am still "not alive", on the putty ping test.,please advise on what to try next. thank you in advance

[pinky_ruckus]

Hello @kenny23 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @kenny23 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.