Had a power outage recently, ruckus no longer works. reset is 50+ times still just blinks amber. i’ve tried the system recovery but i have a macbook and the instructions are impossible to follow and just don’t work on a mac. I’m on MacOs Tahoe so ethernet cables don’t even read.
Send help asap. this is driving me crazy
Here I've attached pictures showing the Software Recovery cable connections between the RUCKUS Switch and your laptop.
And I've included the terminal error I get when trying to perform Software Recovery on my mac.
Hi @cxkang
Greetings!!!
Thank you for sharing the requested information.
Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.
As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.
To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Hi @cxkang
Thank you for the information on Private Chat.
We requested some other information on private chat, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.
Thank you once again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
