Please Help - At a Total Loss

[Abrams6098]

I am the second owner of a Lennar home with Ruckus and in 4 years and many wasted hours have never been able to get it setup. I’ve isolated the ruckus network from my router and have hard wired my laptop to an access point to access the ruckus admin dashboard. I do not know the username or password and the default options do not work. I have reset the switch and access points many times and still am stuck here and don’t know how to move forward without being able to log in and there is absolutely no option available to me to retrieve or reset the username and password (no forgot password button, no support when I call). Please help - or is this whole system just garbage at this point?