PS5, Phones, TV, Computers not staying connected to network

[trevor]

WiFi Network shows up fine and works with Speed Test.  Everything will connect but then shows failed or errors.  I got a DNS server error on my PS5.  Phones and everything else don’t show an error but won’t access internet, download, nothing.  I messed with the IP address a while ago using directions from another thread and it didn’t work.  I’m not computer savvy enough to do the software recovery.  Need help.  

[Imran_ruckus]

Hi @trevor 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

As mentioned in my previous post, please take a look at the below RUCKUS Lennar Knowledge Base self-help article on how to access the CLI.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[trevor]

Do not close the case.  I still cannot access the CLI.

[Imran_ruckus]

Hi @trevor 

Thank you for your response.

We have previously provided instructions on accessing the CLI multiple times. Please follow those guidelines and let us know the outcome.

As this case has remained open for an extended period without active engagement, we kindly request your response with the steps you followed within 24 hours from the timestamp of this message. If we do not receive a reply within this timeframe, we will proceed with closing the case.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[trevor]

Without active engagement?  I’ve responded twice that I can’t access the CLI.  You can provide all the instructions you want.  I can’t access it.  Replace the faulty switch.  The CLI cannot be accessed.  

[Imran_ruckus]

Hi @trevor 

Greetings, and thank you for your response and update.

First and foremost, we apologize for any inconvenience you’ve experienced.

As mentioned previously, we have provided detailed instructions on how to access the CLI. If you’ve already attempted those steps and are still encountering issues, kindly let us know at which step you’re facing difficulty, along with relevant screenshots, so we can better assist you.

Please note that the issue you’re experiencing appears to be software-related and can typically be resolved through the troubleshooting steps provided. As per our company policies, replacement or RMA is only applicable in cases of confirmed hardware failure.

Additionally, as of November 2022, RUCKUS Support for Lennar Homes customers is no longer provided via phone, email, or remote session. Support is now offered exclusively through this community forum, on a best-effort basis.

We understand that technical troubleshooting can be challenging. If you're still having difficulty despite following the steps, we recommend reaching out to a local technician or seeking outside help.

We truly appreciate your understanding and patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community