PS5, Phones, TV, Computers not staying connected to network

[trevor]

WiFi Network shows up fine and works with Speed Test.  Everything will connect but then shows failed or errors.  I got a DNS server error on my PS5.  Phones and everything else don’t show an error but won’t access internet, download, nothing.  I messed with the IP address a while ago using directions from another thread and it didn’t work.  I’m not computer savvy enough to do the software recovery.  Need help.  

[Imran_ruckus]

Hi @trevor 

Thank you for your response and the update.

As per the light state, they are in a normal state.

However, based on the picture you shared, it appears that the black cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP (Internet Service Provider) router by unplugging and plugging it back into the power outlet. Once done, unplug/plug the APs from the Switch ports and check your internet connection after some time.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[trevor]

Hi Imran,

I followed your instructions exactly.  It worked for a minute and then returned to the same connectivity issues.  Sites will load and then stop loading.  VPN won't connect.  Same issues as we started the thread with.  Let me know what's next please. 

[Imran_ruckus]

Hi @trevor 

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience.

To check the details, please execute the following commands in the CLI and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @trevor 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help with the requested command outputs from my previous post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[trevor]

Hi Imran,

I feel like I’ve jumped through enough hoops.  Who do I speak to in order to get a replacement due to the known defect that Ruckus knew about and failed to address during the warranty period?