Not working after power outage

[jcgraybeal]

After power outage I have intermittent internet access. I understand I need a replacement as the Ruckus is rebooting as a router and not an access/switch? 

How do I get a replacement as my neighbors have done?

John

[Vásquez_Fer]

Hi @jcgraybeal 

Based on the troubleshooting done, given this error via CLI, it doesn't allow you to type any command and it's  in a loop.

This unit must be RMA (return merchandise authorization), in simple words, replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez

[jcgraybeal]

1. I received the new switch.

2. Plugged in and working under the switch flash. However, the secondary flash is the router flash.

3. I was able to get the switch IP address via terminal and the "get lldp neighbors” command.

4. I can log into the switch via the IP address.

5. When I connect vie a usb C cable and Putty I get the same scrolling/looping screen see this link.

https://youtube.com/shorts/asGKeUwiSXU

This is the exact same thing that the old switch was doing. I am UNABLE to enter any commands. UNABLE to enter a username or a password. UNABLE to stop the scrolling/looping. 

5. HOW CAN I CHANGE THE SECONDARY FLASH to the switch. Therefore, ensuring that when I loose power again the switch will stay in switch mode and not go to its secondary router flash?

[Vásquez_Fer]

Hi @jcgraybeal 

Hope you are doing well 

Have you tried to access via WEB access option : 

Use the following guide as reference: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Have you tried Telnet option ? 

The command is :

nc ipswitch 23

SSH can be multiples combinations 

SSH username@IPswitch 

example:

ssh [email protected]

ssh [email protected]

The passwords can be : 

The same as the unleashed dashboard or Lennar / sp-admin / Ruckus1 / Ruckus! 

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

All passwords and usernames are key sensitive 

 Best Regards 

Fernando Vasquez 

[jcgraybeal]

Hi

Can you provide instruction on how to use the Web Interface to copy the switch flash from the primary to the secondary boot? I have Primary boot is the switch flash and Secondary boot flash is the Router

[Vásquez_Fer]

Hi @jcgraybeal 

The only way to have the switch image on both Primary and Secondary is via CLI 

Best Regards 

Fernando Vasquez