Not working after power outage and hardwire reset

[jspencer]

I read through the forum after a power outage use a safety pin to do a hardwire reset. We did it multiple times and it didn’t work. All lights are green on the modem and the ones in the ceiling are flashing green light. We have four one and each floor and none are working after the reset please help

[MariaC862]

Hi Jspencer,

Thank you for posting.

By modem do you mean the ICX7150-C12P switch? As the one on the image:

Could you please connect a computer or other device to the switch using an ethernet cable and check if the internet connection works?

If possible please share a picture of the ICX7150-C12P switch, I would like to see the LEDs on the front of the unit.

Thank you.