Not connecting

[JJ4]

My ruckus does not seem to be connecting properly to my wifi even after I have restarted the ruckus and wifi. I have two ports in my house that are doing different things but neither is properly connected. Please assist.

[JJ4]

Hello,

Rebooting did not work. 

I have one question before we do the console option. I have two wifi networks and one seems to drop wifi quicker than others. When I ran the scan, the Ruckus did not show up on the first network, but only on the second network, the network that drops often. Is there a way to drop the Ruckus from it's current network and connect it to the first network?

Thank you, 

[Imran_ruckus]

Hi @JJ4 

Greetings!!!

Thank you for the response and the update.

You can try to edit or create a new RUCKUS Wi-Fi network and try to check its stability.

Please take a look at the guide below.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Video- https://www.youtube.com/watch?v=eSl_8rs1QnU

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JJ4]

The only problem in trying to connect to the other wifi network is that I cannot access an IP address for the Ruckus, which is the first step in wifi connection. 

What do you suggest?

[Imran_ruckus]

Hi @JJ4 

Greetings!

Thank you for your response and the update.

Kindly ensure that you are connected to the same Wi-Fi network as the Access Points' internet connection in order to view the IP addresses of the RUCKUS devices.

Please take a moment to verify this.

We appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[JJ4]

I am sorry. This has been very difficult to manage - I have no IP address that shows up on LanScan. Further, I cannot connect to a different wifi because there is no IP address. The only other suggestion you have given me is to console but I cannot download all those apps on my device. Is there nothing else that can be done? Can someone come out and look at it or is my smart system just down?