Not connected to an Unleashed network

[JTD]

I had not updated my access point in years so I tried logging into the app and it said I wasn't connected to the Unleashed Network.  So I reset the two access points I have and went through the install process again by connecting to the "configure.Me" wifi and when I was done, went to login to the Manage Network it still says I'm not connected to the Unleashed network.  I enabled the mesh network and changed the name of the network.  I want to make sure the access points software is up to date and in the future I can update them with the app, but now I can't login again.  Help please.

[pinky_ruckus]

Hello @JTD ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[JTD]

No further assistance needed, thank you!

[pinky_ruckus]

Hello @JTD ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @ExodusV ,

I hope this message finds you well.

Could you please create a new post as this was raised by another user?

If there are any issues with the hardware, we are happy to replace the device for you.

If you need any assistance with creating the new post or have any questions, please feel free to reach out.

Thank you for your cooperation and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @JTD  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.