Not connected to an Unleashed network

[JTD]

I had not updated my access point in years so I tried logging into the app and it said I wasn't connected to the Unleashed Network.  So I reset the two access points I have and went through the install process again by connecting to the "configure.Me" wifi and when I was done, went to login to the Manage Network it still says I'm not connected to the Unleashed network.  I enabled the mesh network and changed the name of the network.  I want to make sure the access points software is up to date and in the future I can update them with the app, but now I can't login again.  Help please.

[pinky_ruckus]

Hello @JTD  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @JTD ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community