Not able to see Configure me after factory reset - Lennar homes

[dha009]

Hi,

I am new owner of lennar homes and previous owner was using the ruckus setup. I followed the factory reset steps but still not getting the CONFIGURE.ME XXXX wifi option. Can you help me to setup?

[dha009]

I am not able to find Ruckus Wi-Fi network in available network, how should i connect to Ruckus wi-fi network to access? Referring to below comment. 

"Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same."

[Imran_ruckus]

Hi @dha009 

Thank you for the response.

Could you please try factory reset once again?

May I know how many APs you have in your setup?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dha009]

I have total 2 APs. Is there any other way to do it? I am doing this for last 5 days.

[Imran_ruckus]

Hi @dha009 

Thank you for the response.

Factory reset is the only way to access the Internet via APs. I would suggest you try factory reset once again.

Please perform the factory reset on a laptop and NOT the application.

NOTE: As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point, and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point. 

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @dha009 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community