Not able to login to Unleashed Mobile App or website

[amitmenda]

Getting the below error when logging into the Unleashed app -  Your unleashed AP version is outdated. Please upgrade Unleashed AP firmware and also download the latest Mobile App from the Store.

This is happening across multiple devices - tried 2 androids and 1 iOS. App is already the latest and greatest version available.

Tried accessing the url - https://unleashed.ruckuswireless.com/, but that is also down. Can you please help. I am not able to login at all.

Thanks!
ASM

[Imran_ruckus]

Hi @amitmenda 

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided. 

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application and web browser. 

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ 
- Ensure that your device is connected to the same ISP (Internet Service Provider) to which the RUCKUS devices are connected.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @amitmenda 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[amitmenda]

Hi Team,

Migrating to CAM based login solved my issue. I am able to access my unleashed network from the app. The url https://unleashed.ruckuswirless.com is still not accessible.

Thanks!

[Imran_ruckus]

Hi @amitmenda 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case. If the, RUCKUS URL is not accessible you can use IP address of the MASTER AP using IP Scan.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support