No power to ruckus after hurricane

[Multop]

Hello I’m in a lennar home in Houston. After we got power back the ruckus will not power up. I have tried plugging it into another plug. It was plugged into a surge protector during the outage. 

[Imran_ruckus]

Hello @Multop 

Thank you for your prompt response.

Could you please review the EXAMPLE VIDEOS and replicate the shooting style accordingly?

Show the plug of the ICX-7150-C12P Switch being connected to a working outlet. Simultaneously, display the light status on the switch.

Thank you once again.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Multop]

I did it exactly as the videos. I showed it plugged into a working outlet. There are no lights on the unit because it doesn’t work! 

[Imran_ruckus]

Hello @Multop 

Thank you for your response.

Please review the FULL EXAMPLE video available in the drive and replicate the shooting style exactly. Ensure that all the Switch LEDs are visible when you plug it into the power outlet, if those blinks for a moment. Kindly upload the video once again.

Thank you again for your understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Multop]

I have uploaded 2 more videos. I dont know how to make it any clearer. It will not power on. I am a customer who is needing Technical support. I have yet to receive any!

[Imran_ruckus]

Hi @Multop 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting conducted, the ICX-7150-C12P Switch remains unpowered even when plugged in, despite being connected to a verified power outlet. Not working after a reset as well. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.