No power to access point/home network name not correct

[ynv_naw]

I have no power to my downstairs access point. Also, I can access my unleashed account via web but not on the mobile app. Upon logging in I notice that my home network name is incorrect. Could you please assist? 

[ynv_naw]

Hi @Imran_ruckus @jayavidhya,

The relocating of the cable to a new port did not power on the downstairs access point. The upstairs one did power down and come back on with this action. 

[Imran_ruckus]

Hi @ynv_naw 

Greetings!!!

Thank you for the response and the update.

Could you please try connecting the affected Access Point to an external power 12 VDC adapter and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Please check the Access Point if it powers on by following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ynv_naw]

Hi @Imran_ruckus:
This did not work either. I pressed the reset button also still no power

[Imran_ruckus]

Hi @ynv_naw 

Thank you for the response and the update.

May I know how many Access Points you have?

Also, please let us know the answers to the below queries to proceed further.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ynv_naw]

@Imran_ruckus:

I have already submitted these pictures previously in this thread. There are no amber lights just no power for the downstairs port that is having the issues and I have two access points -- one downstairs (no power) and one upstairs ) working fine