No power to access point/home network name not correct

[ynv_naw]

I have no power to my downstairs access point. Also, I can access my unleashed account via web but not on the mobile app. Upon logging in I notice that my home network name is incorrect. Could you please assist? 

[Jayavidhya]

Hi @ynv_naw 

Greetings of the day,

Thanks for the detailed description,

For detailed understanding of the issue please share the image of the switch and the access points showing the LED status and the cable connections.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[ynv_naw]

[ynv_naw]

@jayavidhya is there any update on this?

[Imran_ruckus]

Hi @ynv_naw 

Greetings!!!

Apologies for the delayed response as Jayavidhya is OOO.

Could you please unplug and plug the Access Points to any other 1 in-ports then check if that powers up and works? Please refer to the below screenshot.

Please check and let me know if that works. 

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.