No network connection when connected to Access points. R320 access points with ICX7150 switch.

[bjrenna]

We moved into a previously owned Lennar home. The system was setup by previous owner. ISP tech came out to turn on the internet, but didn't reset the access points. We have internet by connecting to the Blast router. I factory reset both access points (unplugged one, and reset the master). I am able to create a new SSID and complete the setup, but as soon as it is completed, there is no network connection. Therefore, I can't login with the AP IP address, can't configure settings, can't update firmware. 

I've tried, reseting the modem, router and switch. I've tried factory resetting the other AP first, to see if one of the APs is faulty, but they both have the same issue. I've moved the ethernet cables to different ports on the switch. Ive tried connecting the switch directly to the modem. The 2.4 and 5G lights are on, and turn green when connected to a device. The power and CLT lights are green.

[Imran_ruckus]

Hi @bjrenna 

Greetings!!!

Thank you for the response and the update.

Please try the below process. 

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is: nc <ip address of the switch> 23)

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[bjrenna]

Using Telnet doesnt work. And if I enter it in a new command window I get this:

[Imran_ruckus]

Hi @bjrenna 

Greetings!!!

Thank you for the response and the information.

When you are get “[Process Completed]” please hit enter and see if you see the “telnet@ICX7150-C12-Router>” prompt on the CLI, where we enter the commands.

If that doesn’t work, could you please use the Switch IP address on a web browser and log in?

You should see the Switch Dashboard as shown in the below screenshot.

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[bjrenna]

Finally got in.. is this what you need?

[Imran_ruckus]

Hi @bjrenna 

Greetings!!!

Thank you for the response and the update.

Great, as you can access the Switch on a web browser.

Please follow the below screenshots and enable Telnet to get access to the CLI.

Once you enable Telnet try to access CLI from the MAC terminal as described below. And share the output of the commands mentioned below in this post.

If you have a MAC device, please try the below process. 

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.