No lights

[sfbravo8]

All lights on my main unit seem to be on. But my hallway units are not. It hasn’t worked for at least 9 months. I’ve done the hard reset on the unit and my internet provider but it’s not helping I had the account under another email when I moved into my lennara hone 6 years ago but had to change everything so I don’t have all my original information for the account if you need it. I can give you the original email. I can’t sign in on my app either because everything goes to the old email and I can’t seem to change it. Also, because I can't get into the App and my account as it was set up I have not been able to make any updates so I'm sure that might not be helping

[pinky_ruckus]

Hi @sfbravo8 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[sfbravo8]

I tried to hook up with the links and instructions you sent to be able to give you the internet connection numbers but it didn’t work so I need to try on a computer.  

[pinky_ruckus]

Hello @sfbravo8 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[sfbravo8]

I am not back up and running yet,  I'm going to be out of town this week -  I tried to do the instructions you sent to get the router info, but it didn't work on  my ipad and now need to try using a computer.  I won't be able to get back to you on this until for a week since i'm going to be out of town.

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

[pinky_ruckus]

Hello @sfbravo8 ,

Thank you for the response.

I understand that you will be  out of town this week and won't be able to use a computer until that.

We will keep the case open and please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community