No connection to Internet

[Samrat]

I have had my ruckus system for > 2years when the Lennar home was purchased. 

Everything was functioning properly but about 2 days ago the wifi stopped broadcasting.

I turned the system on and off a few times and reset the system. It would now broadcast but continued to have "no internet connection" when connected and reconfigured. 

I have checked (and changed) connections from the modem to the router. The ISP is functioning properly (AT&T fiber and has a modem/router setup -- has a separate wifi which is functional). 

The ruckus router lights are on PWR, STAT, SYST

3 access points have power green and flashing green for CTL

I reviewed other forum messages regarding this. 

after connecting to the wifi and connecting to the unleashed.ruckuswireless.com I do NOT see any message stating that there are any updates to be installed.

also I'm on a Mac and I did not see support for putty on Mac.

thanks for the help!

[Jayavidhya]

Hi @Samrat 

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please share the image of the switch and the access points showing the LED status and the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Samrat]

R510 lights: power on and the flashing ctl

ruckus led lights: PWR, STAT, SYST.

photos aren't letting me upload (states .heic not supported)

[Samrat]

https://drive.google.com/file/d/1K3l8sY1sqcZ7Pz03mwjS6BSmc8LQfCag/view?usp=share_link 

https://drive.google.com/file/d/1wnJoCkdFinYrCU7rfoWyZqH0E9H3PtA4/view?usp=share_link 

[Jayavidhya]

 Hi @Samrat 

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

Please try to login to Ruckus account before uploading the images.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community