No access to app due to issues Imran emailed cannot fulfill request on app as requested

[Dawnmadd]

Imran requested I respond via App to correct factory reset. Can’t log on to app, error message is I’m not connected to server even when using my data plan to open app.  Seriously looking at alternative solutions as in mesh wifi and pulling builder hardwired system altogether.

[Imran_ruckus]

Hi @Dawnmadd 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
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