No Service For Months

[WifiDownAgain]

Hi, 

I’ve been without this ruckus connection for months. Every time it storms this connection goes out. This time, the Wi-Fi network is not even listed as an option to reconnect to. I’ve tried resetting and unplugging the Ruckus Box and Ethernet cord. All of the lights are green but there’s still no connection.

I am also unable to log into the unleashed app to review the status. When attempting to sign in, I receive a message that states that I am not connected to the unleashed network and to go to settings.

why is there no live customer support for us any longer? This is incredibly frustrating as a user of your products.

please help. 

[Imran_ruckus]

Hi @WifiDownAgain 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience caused.

As per the case description, I could understand that your RUCKUS setup is not working, with no Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.