New WiFi service

[Mogonzalez80]

I have a new router with a different speed and wanted to update my ruckus with the new WiFi information but we have been unsuccessful. Is there a way to do that so the extender can launch all throughout the house?

[Mogonzalez80]

Can both access points be connected to the new WiFi service? The Master has the new WiFi service but my 2nd access point has different IP address, so I think it might have old information 

[Mogonzalez80]

This is the access points 

[pinky_ruckus]

Hello @Mogonzalez80 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Mogonzalez80]

Still haven’t gotten the ruckus to pick up the new WiFi and I realized that one of the pictures of the white box that was located from your pictures is not located where everything else is in my house but on the roof of my hallway so I honestly don’t know if that makes a difference or why I can’t seem to get the ruckus connected to my new WiFi. This is all very frustrating 

[Mogonzalez80]

I’m still waiting to have someone do a remote session with me to get my WiFi in sync based on what the dashboard is showing with my new SSID created. I’m available now and would really like this to be finally resolved. Thank you. I’ve been sending messages to a private chat but no response has been given back