New Ruckus replacement WiFi signal lost

[Logan11]

I recently got a replacement for my old Unit that died. All is working as it is projecting to both extenders yet I am unable to find the new WiFi network as the original was set up 5yrs ago when the house was built and the tech at the time changed the network name/password. I am looking for help in finding the network/password (default if one) so I can finally get my housed back up and running. And no. There is no network signal projecting to my phone or other devices as all network names are the same from before the Ruckus died.

Thank you for the help

[Imran_ruckus]

Hi @Logan11 

Greetings!

Thank you for your response and the update.

Your switch should be functioning properly, as it was recently replaced. The issue appears to be related to the setup of the RUCKUS Access Point, which is responsible for broadcasting the Wi-Fi network.

Could you please confirm how many RUCKUS ceiling-mounted Access Points are currently connected to the switch?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Logan11]

Imran

To make this a very simple conversation. I no longer need or am using your ruckus device. I got ahold of Lennar and went to a model house and got the new company they are using and they have installed a new device into my home. 

There are no problems with this new, updated, system running my house and everything went incredibly smooth. If you send me an RMA I will return the ruckus device you sent me and this will close this case as everything.

I got everything up and running in less than 2 hours and no headaches as dealing with ruckus networks. 

Thanks for your updates but I couldn’t be happier using another company and upgrading my house.

Jason

[Imran_ruckus]

Hi @Logan11 

Thank you for the response.

I understand the frustration you went through during the troubleshooting process. We're glad to hear that your new setup was installed smoothly and that your home network is now working properly without issues.

Thank you again for your patience and cooperation throughout this process.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support