New Ruckus replacement WiFi signal lost

[Logan11]

I recently got a replacement for my old Unit that died. All is working as it is projecting to both extenders yet I am unable to find the new WiFi network as the original was set up 5yrs ago when the house was built and the tech at the time changed the network name/password. I am looking for help in finding the network/password (default if one) so I can finally get my housed back up and running. And no. There is no network signal projecting to my phone or other devices as all network names are the same from before the Ruckus died.

Thank you for the help

[Logan11]

Imran-

Thank you for your reply. So this entire setup is not working as I’ve installed the Unleashed app and there is no “CONFIGUE.ME” network at all coming from the Ruckus device or either extender. There is no WIFI signal eminating at all the needs to correspond with a proper set up-.

This has been almost a month now of things not working. I would like to setup an appointment and fix this as nothing is working on my end and this is just getting ridiculous.  

[Imran_ruckus]

Hi @Logan11 

Greetings!!!

Apologies for the inconvenience.

Please use Windows laptop to complete the reset process. Below is the video describes the process.

https://www.youtube.com/watch?v=j8I5aVwMNMg

Additionally note that, only ONE Access Point should be connected to your switch during the reset.

Here’s what that means:

• If you have multiple RUCKUS APs (e.g., 3 units), unplug all but ONE that must be connected to the RUCKUS Switch.
• Perform the reset on this ONE AP: It will become the Master Access Point.
• Once the configuration is complete and confirmed to be working, you can plug the other APs back in. They will automatically sync settings from the Master AP.

Please perform the factory reset once again and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Logan11]

Imran

Thank you for your reply. I do not use Windows machines. I haven’t had one of those in over 20yrs. I only use Mac/Apple laptops. 

I Have no way to follow your directions as I don’t use Windows. TBH no one I know uses them as Mac is all we use at work and even my neighbours use Mac.

Why can you not just work on setting an appointment to have a tech come here and fix things? I do not mind paying. I just want this finally resolved and fixed as every step you keep saying involves Windows. And I keep letting you know I am only a Mac.

Thank you again and standing by

Jason

[Imran_ruckus]

Hi @Logan11 

Greetings!

Thank you for your response and the update.

Apologies, but RUCKUS does not provide on-site support, as this forum operates on a best-effort support basis.

Please note that the process is the same on a Mac as well. After resetting the RUCKUS Access Point, connect to the Configure.Me-XXXXXX Wi-Fi network on your Mac and complete the setup through a web browser, as demonstrated in the video shared in my previous post.

Please follow the steps below carefully:

• Press and hold the RESET button for 10–15 seconds
• Release the button only when all LEDs blink simultaneously
• Wait for approximately 2 minutes for the reset process to complete

After a successful reset:

• The Access Point should broadcast Configure.Me-XXXXXX, connect to the same and complete the process on web browser as per video shared previously.
• Configure.Me-XXXXXX Wi-Fi should not prompt for a password

If you continue to experience difficulties, you may consider seeking assistance from a local technician.

Please let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Logan11]

Imran

Thanks for your reply. I am guessing that you don’t remember reading my other emails as there is no CONFIGURE.ME access point that shows up in any of my network or recovery systems. I have tried, once again, what you said and it is not working. 

If you are asking me to get a local technician since you are unable to fix this situation. Is Ruckus going to pay for it since your device went belly up during a power outage and I did nothing to make this happen and your new replacement isn’t working either since it just a Switch device that isn’t working? 

I am happy just finding another company to get a switch device from and replace all the equipment you installed into this house as I am beginning to see why Lennat doesn’t use your devices anymore.