New Ruckus replacement WiFi signal lost

[Logan11]

I recently got a replacement for my old Unit that died. All is working as it is projecting to both extenders yet I am unable to find the new WiFi network as the original was set up 5yrs ago when the house was built and the tech at the time changed the network name/password. I am looking for help in finding the network/password (default if one) so I can finally get my housed back up and running. And no. There is no network signal projecting to my phone or other devices as all network names are the same from before the Ruckus died.

Thank you for the help

[Logan11]

Imran-

Thank you for your reply. So this entire setup is not working as I’ve installed the Unleashed app and there is no “CONFIGUE.ME” network at all coming from the Ruckus device or either extender. There is no WIFI signal eminating at all the needs to correspond with a proper set up-.

This has been almost a month now of things not working. I would like to setup an appointment and fix this as nothing is working on my end and this is just getting ridiculous.  

[Imran_ruckus]

Hi @Logan11 

Greetings!!!

Apologies for the inconvenience.

Please use Windows laptop to complete the reset process. Below is the video describes the process.

https://www.youtube.com/watch?v=j8I5aVwMNMg

Additionally note that, only ONE Access Point should be connected to your switch during the reset.

Here’s what that means:

• If you have multiple RUCKUS APs (e.g., 3 units), unplug all but ONE that must be connected to the RUCKUS Switch.
• Perform the reset on this ONE AP: It will become the Master Access Point.
• Once the configuration is complete and confirmed to be working, you can plug the other APs back in. They will automatically sync settings from the Master AP.

Please perform the factory reset once again and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Logan11]

Imran

Thank you for your reply. I do not use Windows machines. I haven’t had one of those in over 20yrs. I only use Mac/Apple laptops. 

I Have no way to follow your directions as I don’t use Windows. TBH no one I know uses them as Mac is all we use at work and even my neighbours use Mac.

Why can you not just work on setting an appointment to have a tech come here and fix things? I do not mind paying. I just want this finally resolved and fixed as every step you keep saying involves Windows. And I keep letting you know I am only a Mac.

Thank you again and standing by

Jason