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New Router now Disconnected Message

New Contributor

After a power outage our internet provider had to install a new router. We are now getting a DISCONNECTED warning in our SWITCH tab in Unleashed Dashboard. When trying to update with the IP address we get an error that "Unleashed system only supports ICX firmware version 08.0.90 or later."

I have read the options in other community help sites on here but most seem to require a fair knowledge of programing as well as a windows system to add the files to the Ruckuss Switch ICX-7150-C12P.

I only have Mac iOS systems. Is there a way to update the ICX Firmware without having a windows computer or extensive knowledge? I have the IP address of the Ruckus router but not sure how to upload the firmware update.

I was able to update the firmware on the Access Points fairly easily, but that does not help with the main firmware update.