RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.
You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.
Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.
02-18-2025 05:41 PM
We recently had internet issues and had to get a new modem from AT&T and it made us create a new wireless account. My Ruckus was already working on the old wireless account, but I'm assuming I need to add a new wireless account so I can use it with the new wireless account. When we first moved int I had a friend help me with this, but they are no longer available to help. I had downloaded the Ruckus Unleashed App to my phone at that time, but now I can't figure out how to log-in or don't know my username or password. When I try to login it is saying "you are not connected to Unleashed network. Go to settings?"
Looking for support on how to get my new wireless network added or how I can get things to work on the app to do it myself.
