New Lennar Home owner —- issues with ruckus

[Ariannam95]

I’m new to Lennar and have recently connected my service with AT&T. While AT&T has confirmed that everything looks good on their end, I’m still experiencing issues with my connection. It appears the problem may be related to the Ruckus system.

HELP ME !!! 

[Imran_ruckus]

Hi @Ariannam95 

Greetings!

Thank you for your response and the update.

Could you please perform a physical factory reset of the Access Points, as outlined in point 7 of the article I shared with you in my initial response?

Kindly let me know the outcome once completed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Ariannam95 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Ariannam95]

Good morning! 

I was able to get my ATT internet going. But I am still having a hard time trying to figure out the Ruckus also I don’t have the username and password from previous owners, I have tried to contact them but no luck. 

[Imran_ruckus]

Hi @Ariannam95 

Greetings!

Thank you for your response and the update.

As mentioned earlier, please proceed with a factory reset of your RUCKUS Access Points by following the instructions in the article below. Once completed, you will be able to configure the Access Points from scratch with a new username and password.

Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Setup using Web:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Ariannam95 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support