New Install? Switch ISP from Xfinity to AT&T Fiber

[abae90]

Hello,

I just switched from Xfinity to AT&T Fiber. Before the switch, the Ruckus Unleashed App had my Switch listed as well as the Access Points and the connected devices. With now being on Fiber, through the AT&T Smart Home Manager, the switch and the access points are listed as connected. However, I don't see any devices or really the network on the Ruckus Unleashed app. Do I need to do a new install on the Ruckus app since I switched ISPs?

[pinky_ruckus]

Hello @abae90,

Thank you for your response.

Kindly disable the Private DNS option in your Android settings.

Please try to login to the app after disabling the Private DNS option.

Should you have any further questions, please feel free to reach out.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[abae90]

I've onto the non AT&T network but I can't log into Ruckus as it says the password is incorrect. I've tried using all the passwords that I would have set but none are working. The link for forget password tells me that it's disabled and needs to be set up. 

[pinky_ruckus]

Hello @abae90 ,

Thank you for the response.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address and check if you are able to access the unleashed webpage?

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" to identify the correct IP address of the AP and proceed accordingly.

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.