Network is gone/switch won’t reset

[Shanalee]

Title kind of says it all. I’ve reset a bunch of times. 

[Shanalee]

Nothing is working!!

[Shanalee]

I realize this is 2nd nature to you. But your step by step instructions actually don’t work

does not actually automatically recognize 

 

[Shanalee]

Hello??!! 

[Imran_ruckus]

Hi @Shanalee 

Greetings!!!

Thank you for the response and the update.

Please share a screenshot of your laptop screen at the step you are stuck on. Additionally, share a picture showing the Software Recovery cable connection between the Switch and the laptop.

Please note, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Please share the requested information and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Shanalee]

So here’s several of my problems:

the initial instructions say I can use a USB - C cable, however, when I get far enough, there are instructions for an Ethernet cable (which I do not have)

it also says that several steps aren’t necessary for a Mac and that Mac specific instructions can be found “in the next guide”, which is nowhere to be found. 
so which is it? Do I follow these random instructions? Is there a Mac specific? Do I need an Ethernet cable?

also, why is it that we’re forced to communicate by this forum and take on tasks that we are unfamiliar rather than actual customer support