Network is gone/switch won’t reset

[Shanalee]

Title kind of says it all. I’ve reset a bunch of times. 

[Imran_ruckus]

Hi @Shanalee 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS ICX-7150-C12P Switch. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Shanalee]

it was previously operational before a power outage yesterday.

originally there was one green and one orange light. Now after I’ve tried to reset, the one green light is there and there are many blinking orange lights.

It does not appear that any of the lights on the access point are lit

 

 Updating Media

 

[Shanalee]

 

[Imran_ruckus]

Hi @Shanalee 

Thank you for your response and confirmation.

An amber light on the SYST indicator typically indicates that your RUCKUS ICX-7150-C12P switch is stuck in boot mode and is not supplying power to the Access Points.

To assist you in resolving this, please refer to the following RUCKUS Lennar Knowledge Base self-help article for troubleshooting steps:

Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

As you tried to hard reset the Switch, please try it multiple times. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

If reset doesn't work, the next step would be to perform the Software Recovery of the Switch as described in the above Knowledge Base article. Please follow the same and let me know for assistance at any step.

Should you encounter any challenges or need further assistance during the process, please don’t hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community