Need help with password reset

[saisrikanth579]

Hi Team,

I hope you're doing well. I haven't used my Ruckus Mesh Wi-Fi system in a while, and unfortunately, I’ve forgotten the password for the Ruckus wireless network. I’ve attempted to reset it using the "forgot password" option, but it hasn’t worked.

Could you please assist me with resetting the password at your earliest convenience? I’m in urgent need of access to the network, and I would greatly appreciate your help as a priority.

Thanks,

Sreekanth

[saisrikanth579]

Hi Imran,

I’ve been trying to reset the password for my Ruckus Mesh Wi-Fi system all day without success. Despite multiple attempts, including performing a physical factory reset a couple of times, nothing seems to work. This has become incredibly frustrating, and I’m struggling to get any resolution.

I understand that product support is crucial, especially when issues arise after purchase. Unfortunately, I’ve not been able to get assistance from the Ruckus team, and I’m now at a loss as to how to proceed.

Could someone please call me as soon as possible and help me resolve this issue? Your prompt support would be greatly appreciated.

Thank you for your attention to this matter.

Thanks,

Sreekanth

925-804-5445

[Imran_ruckus]

Hi @saisrikanth579 

Greetings!!!

Thank you for the response and the update.

Could you please let me know how many RUCKUS Access Points you have in your setup?

Please make sure that, factory reset must be performed on only ONE connected AP on the Switch port. For example if you have 3 Access Points in your setup, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point. 

Please note that, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum works on best effort support basis.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @saisrikanth579 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @saisrikanth579 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community