Need help configuring network in Lennar home I just bought

[Graham75]

I have plugged my xfinity router into the Ruckus base.  What are the next steps that I need to take in order to light us the Ruckus wireless network?

[Graham75]

Yeah go ahead and close it.  I gave up a long time ago.  Thanks for your help.

GL

[Imran_ruckus]

Hi @Graham75

Greetings!

Thank you for your response.

If you are trying the troubleshooting and the issue still persists, I can assist you with initiating an RMA/replacement process.

Please let me know if you’d like to proceed.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Graham75

Greetings!

Thank you for your response.

If you are trying the troubleshooting and the issue still persists, I can assist you with initiating an RMA/replacement process.

Please let me know if you’d like to proceed.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Graham75]

Yes, let's continue with replacement process.  What do you need from me?

GL

[Imran_ruckus]

Hi @Graham75 

Greetings!

Thank you for your response.

As a last part of Troubleshooting, could you please take the Access Point off the ceiling and try performing a factory reset using a paper clip? For this process, please ensure that the unit is powered only by a 12 VDC external power adapter and NOT connected via the PoE (Power over Ethernet) switch cable. (Refer to the Screenshots below)

Usually, you will find the 12 VDC adapter connected to your ISP’s Router/Modem-Router combo device.

Video Guide to Unmounting the Access Point (Please refer to the video below from 3:30 Minutes to learn how to get the AP off the ceiling.):
https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Please let me know if you see configure.me-xxxxxxx network by this process.

Thank you again. We appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support