My signal keeps dropping in my home

[Scipe11]

My internet connection keeps dropping in my home. Things will not connect to my network then it will or it will go offline. Need help .

[Scipe11]

I’m done. It’s not working this is a waste of time and nothin solves the issue. How can we not have a customer support line. We have to just email. This is the worse. 

[Imran_ruckus]

Hi @Scipe11 

Thank you for the response.

If you are unable to get the IP Address of the Switch, we must try getting console Access to the Switch as described below.

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case, we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Scipe11]

Can someone just call me

[Imran_ruckus]

Hi @Scipe11 

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

Please add ‘ssh’ at the beginning of the commands and check other options as mentioned in my previous post.

And make you to confirm if you are using the correct IP Address of the Switch.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.