My ruckus switch stuck with amber lighting after power fluctuations

[rahulmandava]

Recently there was multiple power outages back to back since then my ruckus switch isn’t working, it has power but sys label is stuck with amber light. None of my access points are powering up either since then. As I found here in the forum, I tried resetting many times by using reset button and simultaneously plugging the power, but it didn’t work. Now I learned it might failed to reboot and corrupted and I need to reinstall image or something of that nature. But I am unclear on how to do that by consoling from my laptop into switch? Or if the problem doesn’t require reinstalling image but something else? Any help here is greatly appreciated as I am stuck and switch isn’t working from last few weeks.

[Imran_ruckus]

Hi @rahulmandava 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode with Amber SYST LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If multiple physical hard resets do not resolve the issue, the next step is to perform the Software Recovery process.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for the complete recovery procedure:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Kindly let me know how it goes. If you encounter any difficulty or get stuck at any step during the Software Recovery process, I will be happy to assist you further.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @rahulmandava 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @rahulmandava 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support