My access points are not working

[thompsonk4]

No power to access points. Resetting switch and access points are not helping. 

[thompsonk4]

I only have a Mac 

[thompsonk4]

I was able to get around the permission denied using sudo command, but now it’s reading as no such file or directory found. I had downloaded the silicon labs driver beforehand. 

[thompsonk4]

 

[thompsonk4]

How are you going to help me

[Imran_ruckus]

Hi @thompsonk4 

Greetings of the day!!!

Thank you for sharing the requested information on private Chat. 

As we tried to troubleshoot on a private chat and we saw the issue as described below.

Based on the troubleshooting done, we saw that we are unable to console to the Switch, the failure persists with an “PoE Fatal” error which indicates a hardware issue. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.