My Ruckus system not working - no lights on switch nor the two WAPs.

[Teamjoseph1991]

Wake up this morning and learned I had WiFi issues. Found the Ruckus switch has no lights on it, and the wireless access points have no lights. I tried logging into the mobile app and it says I’m not connected to the Unleashed network. Don’t know what to do.

There wasn’t a power outage and it was working before this morning.

[Imran_ruckus]

Hi @Teamjoseph1991 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please share the requested video using Google drive link that I shared in my previous response.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Teamjoseph1991 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead when checked with a working power outlet. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support